Description

Our client, a growing company in the timeshare and hospitality industry, is seeking a motivated Collections Agent for a temp-to-hire opportunity. This role is ideal for someone with high-volume collections experience who is comfortable handling inbound and outbound calls while maintaining professionalism and strong customer service.

The ideal candidate will have prior experience in timeshare, hotel, or hospitality collections environments and be comfortable working in a fast-paced setting with performance-driven goals.

Key Responsibilities:

• Handle high-volume outbound and inbound collections calls regarding delinquent accounts

• Negotiate payment arrangements and resolve past due balances

• Document all customer interactions and payment activity accurately

• Follow up on outstanding accounts in a timely and professional manner

• Maintain compliance with company policies and collections regulations

• Work closely with internal departments to resolve billing disputes and account issues

• Meet daily and weekly collections and call volume goals

  Requirements

Qualifications:

• 2+ years of collections or debt recovery experience

• Experience within the timeshare, hotel, or hospitality industry strongly preferred

• Comfortable working in a high-volume call environment

• Strong negotiation and communication skills

• Ability to handle difficult conversations professionally

• Proficient with CRM systems and Microsoft Office

• Bilingual Spanish is a plus

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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