About USS

United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers’ project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best practice programs. Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers. By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business.

Primary Purpose

The Director, Workforce Planning is responsible for designing and implementing scalable labor planning strategies to ensure that front-line operations teams are staffed appropriately to meet customer demand and business goals. This role oversees the development and execution of workforce forecasting, capacity modeling, and resource deployment strategies across a national operations network. It ensures alignment between labor supply and service demand while supporting process improvement, data accuracy, and field execution. Working cross-functionally with Operations, Sales, HR, Finance, IT, and other departments, this role ensures that workforce strategies are embedded into broader business plans and that tools and systems are effectively supporting execution in the field.

Essential Functions

• Labor Forecasting & Modeling: Build predictive models to anticipate workforce needs based on demand trends, geography, seasonality, and service levels.

• Capacity Planning: Create scalable frameworks to assess labor availability and operational capacity across various markets and business conditions.

• Workforce Standards & Optimization: Define benchmarks for front-line roles and develop tools to support effective team sizing, crew deployment, and labor efficiency.

• Scheduling & Coverage Alignment: Collaborate with internal partners to ensure labor plans support routing, territory coverage, and daily workload balancing.

• System & Tool Integration: Lead improvements to labor planning systems and tools, ensuring data integrity and consistent reporting for field leadership.

• Performance Monitoring: Track labor forecast accuracy, utilization rates, and organizational operations metrics.

• Stakeholder Communication: Translate workforce data into actionable insights for field and executive leaders, facilitating collaboration and alignment.

• Cross-Functional Integration: Serve as the workforce strategy bridge across Operations, Sales, HR, Finance, and Strategy teams to align labor planning with business goals.

• Change Management & Adoption Enablement: Partner with field and functional leaders to ensure successful rollout and adoption of new labor planning processes, standards, and tools.

• Support for Business Initiatives: Analyze workforce implications of business changes—such as market expansion, service line additions, or organizational shifts—and develop responsive labor strategies.

• Travel Requirement: This role requires up to 40% travel to field locations and regional meetings to support workforce alignment and operational execution.

• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES

This role has supervisory responsibilities

Qualifications

EDUCATION

Min/Preferred

Education Level

Description

Minimum

4 Year / Bachelor’s Degree

in Business, Engineering, Analytics, or a related field or an equivalent combination of education and experience

Preferred

Graduate Degree

in Business Administration, Engineering, Analytics or a related field

EXPERIENCE

Minimum Years of Experience

Maximum Years of Experience

Comments

10

in workforce planning, forecasting, and resource optimization in field operations or service delivery environments

7

leadership experience, leading large diverse teams to achieve results

ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES

· Expertise in workforce planning, labor modeling, and operations

analytics.

· Strong working knowledge of labor management and scheduling

systems.

· Experience with performance metrics and continuous improvement

initiatives.

· Analytical skills to assess labor supply vs. service demand.

· Excellent communication skills, with the ability to influence across.

functions.

· Proficiency in Excel, BI tools, and workforce planning software.

· Demonstrated ability to lead cross-functional initiatives and change

efforts.

Physical Requirements

• Sit while answering phones or reply to emails

• Use hands and fingers to handle, control or feel objects tools or controls

• Repeat the same movements when entering data

• See details of objects that are less than a few feet away

• Speak clearly so listeners can understand

• Understand the speech of another person

• Focus on one source of sound and ignore others

• Hear sounds and recognize the difference between them

• See differences between colors, shades and brightness

Benefits Summary

All full-time employees working an average of 30 hours or more per week are eligible for the following benefits:

• Holiday & Paid Time Off (pro-rated for Part-Time employees)

• Medical/Pharmacy

• Dental

• Vision

• Employer-Paid Short-Term Disability

• Employer-Paid Employee Basic Life & Accidental Death and Dismemberment

• Voluntary Employee Life & Accidental Death and Dismemberment

• Voluntary Spousal Life

• Voluntary Dependent Life

• Voluntary Hospital Indemnity, Accident and Critical Illness

• Commuter/Transit Account

• Voluntary Long-Term Disability

• Healthcare Flexible Spending Account

• Dependent Care Flexible Spending Account

• Health Savings Account with company contribution

• 401(k) with employer match

• Employer-Paid Employee Assistance Program (EAP)

• Employee DiscountsAt United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program.

Salary Range

$128,800.00 – $193,200.00 / year

Pay Transparency Statement

At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program.

EEO Statement

United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity , age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.