Job Family: Customer Services

Req ID: 463277

Pioneering in America, from the first mile tothe last. This is what drives us.

For more than 160 years, Siemens has been an integral provider of infrastructure, electrification, and transportation solutions in the United States. Rail systems must do one thing above all: RUN! With modern maintenance solutions – from diagnostics to data-based action recommendations, from quick delivery of replacement parts to strategically planned modernization – we ensure your systems' highest reliability and availability: 100%Railability . We are constantly developing new, intelligent mobility solutions that increase the availability of infrastructure for the society, optimize route usage and create a new quality of travel.

Good service means we are there for our partners and customers when they need us – and beyond. That is because we define ourselves by what we do. Every day, every hour, every minute. We help our customers move the world!

Position Overview:

Siemens Mobility is seeking to hire a Mechanical Desk Engineer in West Palm Beach, FL to assist the Locomotive Engineer and onboard train staff with urgent queries or at the train on route with our long-term maintenance contract for a fleet of high-tech rolling stock. The fleet consists of Tier 4 compliant high-horsepower locomotives in a push-pull configuration with elegant coaches to deliver a high-end customer experience. These trains operate from Orlando to Miami with up to 125 mph 7 days a week.

If train crews have a problem with a locomotive or the coach, they call the "Mechanical Desk" 24/7 on the radio/phone from the train route. The "Mechanical Desk" supports solving the problem on the radio/phone or en route. The trainset is in trouble, and you lead the problem-solving!

We have the responsibility to assist the on-train staff remotely or en route in a critical situation and guide them through troubleshooting to limit service delays supported by remote data from fleet monitoring that is sent directly from the trainsets will be utilized.

What your day-to-day will look like:

• Assistwith troubleshooting or operational questions from the onboard crew.

• Developaction plans; measure and analyze results; initiate corrective actions;minimize variances' impact; continuously improve processes.

• Maintaina very close working relationship with the customer.

• Faulttrending, fault analysis

• Writingservice-bulletins

To thrive in this role, you have:

• Bachelor'sdegree in Engineering or equivalent technical experience,

• Experiencein operating rolling stock (Locomotive Engineer) and rolling stockmaintenance,

• Experiencein dealing with the FRA / CFRs,

• Knowledgeof applicable laws and regulations,

• Stronginterpersonal skills and a dynamic personality are needed to effectivelycollaborate with people at all levels within the organization, customer,and community,

• Abilityto continually challenge the status quo, providing strong leadership forcontinuous improvement of results and efficiency,

• Abilityto walk through a structured troubleshooting process - staying calm incomplex and time-critical situations,

• Readyto develop deep technical and functional knowledge about our VentureCoaches and Charger Locomotives.

Why you'll love working for Siemens!

• Freedomand healthy work-life balance– Health, Dental, Vision Insurance, HSA/FSA,Commuter Benefits – starting Day 1.

• Webelieve that each member of our team is accountable for making decisions,solving problems, and taking actions that contribute to long-term impactand financial success.

• Wedo the right thing. We stand for green innovations and meaningfulsolutions with impact on customers, ecosystem partners, society, andenvironment.

• Weare front-runners in digitalization and building platforms. Therefore, weare hiring daring forward-thinkers who want to have a real impact.

• Solvethe world's most significant problems – Be part of exciting and innovativeprojects.

• Opportunitiesto contribute your innovative ideas and get paid for them. Take advantageof our Tuition Reimbursement program, Mentor Programs, and yourdevelopment through online learning. We operate daily with a growthmindset - that's why Siemens consistently ranks on the FortuneWorld's Most Admired Companies list!

• Employeeperks and discounts in addition to our 401k match and generous Paid TimeOff.

Applicants must be legally authorized for employment in the United States without needing current or future employer-sponsored work authorization.

Siemens offers a variety of health and wellnessbenefits to employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html . Thebase salary range for this position in West Palm Beach, FL is$68,100-$91,700. The actual salary/wage offered may be lower orhigher depending on budget and candidate experience, knowledge, skills, andqualifications.

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