Description We are looking for an Accounts Receivable Specialist to join our team in Long Island City, New York in a contract-to-permanent capacity. This position combines chargeback analysis with high-touch customer support, making it ideal for someone who can investigate payment disputes, work confidently in Excel, and deliver attentive service in person. The role offers the opportunity to improve dispute outcomes, identify recurring trends, and contribute to more efficient receivables processes in an onsite environment.

Responsibilities:

• Oversee the full lifecycle of credit card disputes, including case review, documentation gathering, response preparation, and submission through card network platforms.

• Examine chargeback activity in Excel to uncover patterns, measure recurring issues, and support decisions that reduce future losses.

• Provide face-to-face assistance to drivers and customers by resolving payment questions, account concerns, and related service issues at a walk-up window.

• Investigate transaction details across card-based and app-based payments to support accurate and timely dispute resolution.

• Prepare organized evidence files for rebuttals by compiling trip records, payment support, and other relevant documentation.

• Create and maintain standard operating procedures that improve consistency across recurring accounts receivable and dispute processes.

• Identify process gaps, recommend practical improvements, and help strengthen operational workflows tied to chargeback management and customer service.

• Take ownership of assigned projects and independently drive initiatives that enhance reporting, resolution accuracy, and overall efficiency. Requirements • At least 2 years of experience in accounts receivable, chargeback processing, dispute resolution, or a closely related function.

• Hands-on experience managing a high volume of credit card chargebacks and navigating card brand portals such as Visa, Mastercard, American Express, or Discover.

• Strong Microsoft Excel skills with the ability to analyze data, identify trends, and support process improvements through reporting.

• Proven customer service experience, including the ability to handle in-person interactions professionally and resolve issues with care and accuracy.

• Working knowledge of credit card payments, cash activity, and transaction research within an accounts receivable environment.

• Strong attention to detail and organizational skills, with the ability to manage multiple cases and deadlines simultaneously.

• Clear written and verbal communication skills for preparing dispute documentation and interacting with customers, drivers, and internal stakeholders.

• Additional language skills are a plus.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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