Description

The Customer Experience Account Manager plays a key role in driving meal program participation and engagement across assigned school accounts. This position combines relationship management, strategic planning, and data-driven execution to ensure school partners feel supported and empowered. The role requires regular onsite visits to schools, so the Account Manager must be comfortable driving throughout their assigned region to maintain strong relationships, provide in-person support, and deliver a high level of customer service. You’ll collaborate cross-functionally to deliver exceptional service, promote meal program growth, and shape a culture of continuous improvement.

Key Responsibilities

• Act as the primary point of contact for school leaders and cafeteria staff, building trust through regular site visits, clear communication, and responsive support.

• Ensure satisfaction with service quality, meal programs, and program outcomes.

• Lead efforts to achieve account retention and renewals.

• Design and implement strategies to boost student participation in all meal offerings (breakfast, lunch, snack, supper).

• Identify and remove participation barriers, such as scheduling conflicts or access limitations.

• Coordinate and execute events like tastings, surveys, promotional days, and parent engagement initiatives.

• Partner with internal teams to ensure accurate daily orders, timely service updates, and overall high service quality.

• Serve as a resource on best practices for participation growth and waste reduction.

• Provide targeted support during critical periods such as back-to-school, holidays, and testing seasons.

• Review weekly participation and attendance data to identify risks and opportunities.

• Translate data into actionable insights for internal stakeholders and school partners.

• Track and report the impact of engagement activities, including participation lift and ROI.

• Work collaboratively with operations, logistics, and menu planning to align meal programs with school needs.

• Advocate for school feedback and contribute to the development of scalable best practices.

  Key Qualifications & Skills

• 3–5 years in customer service, account management, or a related field

• Strong communication, relationship-building, and public speaking skills

• Proven ability to manage multiple priorities and deadlines across accounts

• Comfortable using Excel, PowerPoint, Word, Teams, and Salesforce (or similar CRM)

• Data-savvy, with the ability to interpret trends and develop strategies

• Proactive problem solver with a growth mindset

• Bilingual in English and Spanish (required)

• Bachelor’s degree or equivalent experience

• Experience in K–12 food service or working with schools is a plus

• Willing to travel regionally; must have reliable transportation and a valid driver’s license to visit school sites as part of regular responsibilities.

  This is more than a client-facing role; it’s a chance to make a real impact. You’ll help shape student meal programs, partner with school communities, and contribute to our mission of providing healthy and nutritious food for all. With a strong focus on professional growth and internal development, this role offers a meaningful long-term opportunity within a mission-driven organization.

Salary Range: $60,000 - $75,000

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.