Description We are looking for a compassionate and detail-oriented Intake Coordinator to support a busy plaintiff personal injury litigation team in Houston, Texas. This position serves as an important first point of contact for prospective clients, helping them feel heard while collecting the information needed to assess new matters. The ideal candidate is comfortable managing frequent phone interactions, handling sensitive conversations professionally, and keeping intake records organized and up to date.

Responsibilities:

• Serve as the initial contact for potential clients by answering incoming calls and responding with professionalism and empathy.

• Conduct thorough intake conversations to collect key facts, injury details, and other information needed for case evaluation.

• Review new inquiries in accordance with firm guidelines to help identify matters that may be appropriate for representation.

• Enter and maintain accurate client and case information in the firm’s case management platform and related systems.

• Arrange consultations between prospective clients and attorneys and help facilitate a smooth transition into the onboarding process.

• Obtain and organize supporting materials, including records and documents related to claims, treatment, and injuries.

• Follow up with prospective clients and referral sources to maintain communication and move matters forward in a timely manner.

• Work closely with attorneys and administrative staff to ensure the intake workflow remains efficient and client-focused. Requirements

• At least 2 years of experience as a case manager, intake coordinator, legal support, or a related role.

• Prior background in plaintiff personal injury is strongly preferred.

• Strong verbal and written communication skills with the ability to speak tactfully about sensitive client situations.

• Demonstrated ability to stay organized, manage multiple priorities, and perform accurately in a high-volume setting.

• Proficiency with Microsoft Office, data entry, and case management software.

• Experience handling inbound telephone communications and maintaining accurate records.

• Bilingual English and Spanish skills are preferred but not required.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. Robert Half is not a law firm and does not provide legal representation. Robert Half project lawyers do not constitute a law firm among themselves. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .