Description

We are looking for a dedicated Bilingual Customer Service Representative (English and Spanish) to join our team on a long-term contract basis in Phoenix, Arizona. In this role, you will provide exceptional support to policyholders, addressing inquiries and offering solutions to retain customers. If you excel in communication and problem-solving, this is an excellent opportunity to contribute to a customer-focused organization.

Responsibilities:

• Deliver exceptional service to policyholders through inbound and outbound calls, addressing inquiries related to claims, billing, and policy administration.

• Assist customers in understanding the value of their insurance policies to retain their coverage and maintain satisfaction.

• Handle premium collections for current and overdue accounts, ensuring accuracy and timeliness.

• Utilize multiple systems to input and retrieve data while maintaining attention to detail.

• Review customer needs and provide tailored solutions to enhance their overall experience.

• Meet or exceed departmental standards for metrics such as quality, call handling time, and after-call work.

• Offer clear instructions and set expectations for policyholders while resolving service-related issues.

• Collaborate with team members and leadership to identify process improvements and share valuable feedback.

• Stay adaptable to various shifts and duties as needed.

• Uphold organizational values and consistently exhibit professionalism in interactions.

Requirements

• High school diploma or GED required; bachelor’s degree preferred.

• Strong verbal and written communication skills in both English and Spanish to engage effectively with customers.

• Proven ability to analyze customer needs and provide tailored solutions.

• Experience in customer service, data entry, or insurance-related roles is highly desirable.

• Ability to collaborate with team members and resolve complex issues.

• Skilled in managing multiple systems and applications for data entry and retrieval.

• Critical thinking and problem-solving abilities to address service challenges.

• Willingness to work flexible shifts and adapt to changing priorities.

TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .