Description

Overview

Rutland Housing Authority is seeking a Customer Service Specialist to serve as the first point of contact for residents and applicants while supporting day-to-day office operations. This is a fast-paced, administrative role requiring strong organization, attention to detail, and a customer-first mindset.

Benefits

• Health, Dental & Life Insurance

• Retirement Plan

• Paid Time Off

• Tuition Reimbursement

• Professional Development Assistance

Key Responsibilities

• Manage front desk operations (calls, visitors, inquiries)

• Process housing applications and maintain accurate records

• Enter and update data in the system

• Coordinate tenant communications, notices, and mailings

• Assist with recertifications and compliance tracking

• Receive and manage work orders, collaborating with maintenance staff

• Support general office operations and administrative tasks

  Requirements

Qualifications

• 2+ years of customer service experience (required)

• High School Diploma required (Associate’s preferred)

• Strong organizational, communication, and multitasking skills

• Proficient in Microsoft Office; ability to learn new systems quickly

• Experience with data entry and cash handling preferred

• Valid driver’s license and reliable transportation

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