About the Job

The Transportation Manager is responsible for leading daily transportation operations with a strong focus on frontline engagement, driver performance, and operational efficiency. This role oversees the onboarding, development, coaching, mentoring, and performance management of approximately 20–25 drivers and helpers, while fostering positive, productive relationships across the frontline workforce. The manager spends the majority of time in the field, actively supporting employees and ensuring safe, compliant, and efficient operations.

This position manages either the Roll-Off or Commercial line of business within a high-volume operation that supports one of the largest hauling sites in the Capital Market Area, executing approximately 72 routes daily across Commercial, Roll-Off, and Residential services. Responsibilities include overseeing route execution, ensuring service reliability, and driving continuous improvement in safety, productivity, and customer satisfaction.

The role operates on a Monday–Friday schedule with periodic Saturday coverage (approximately one month rotation), with start times as early as 1:30 AM to support early route dispatch and operational readiness. The Transportation Manager plays a critical role in maintaining performance, optimizing route efficiency, and ensuring adherence to company policies and regulatory requirements, while building a culture of accountability, engagement, and excellence.

What You'll be Doing

• Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties

• Meet with new frontline employees daily to ensure consistent communication and support of onboarding

• Provide timely and consistent touchpoints with frontline employees.

• Regular review of best practices to enhance daily performance

• Focus on understanding and progress of frontline employee career goals

• Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success

• Actively practice and seek feedback on coaching conversations.

• Lead by example to ensure safety practices are paramount with each employee and

• Teaching and developing an understanding of the WM Way

• Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.

• Documents and maintains records required by regulatory agencies such as the Department of Transportation.

• Reviews and audits documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.

• Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.

What does it take to be a Transportation Manager with WM?

A. Required Qualifications

• Associate's Degree (accredited) or in lieu of a degree,

• High School Diploma (accredited) and two (2) years of relevant work experience.

• Must be at least 18 years of age

• Legally eligible to work in the country where the position is located

• Valid Driver's License

B. Preferred Qualifications

• Successful completion of the WM Operations Manager Trainee program

Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.☒ Combination: This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

About our Benefits

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click Apply.

Equal Opportunity Employer: Minority/Female/Disability/Veteran