As our leader in all things spirit & wine, you'll manage the daily activities of our bar & beverage program and support multiple F&B outlets to ensure the achievement of established beverage and guest service quality standards. Additionally, you'll focus on local marketing to actively drive departmental revenue and profit goals, all while maintaining compliance with federal, state, and local regulations concerning health, safety, responsible service of alcohol, or other requirements, as well as brand standards and local policies and procedures.

A little taste of your day to day

Every day is different but mostly you'll be:

• Scheduling employees to ensure proper coverage, and planning and assign work.

• Establishing, communicating, and enforcing policies and procedures.

• Recommending and/or initiating salary, disciplinary, or other human resources-related actions in accordance with company rules and policies.

• Ensuring all staff is properly trained, and certified as required, and have the tools and equipment needed to effectively carry out their job functions, and that guests are greeted upon arrival and receive prompt and professional service.

• Establishing and implementing appropriate service recovery procedures in order to ensure total guest satisfaction.

• Creating innovative programs and promotions to market special menu items and drinks, while supporting system-wide food and beverage programs, monitoring performance of such programs through analysis of guest feedback and financial results.

• Initiating corrective measures as needed.

• Conducting meetings to inform staff of special promotions, daily specials, and additional information.

• Assisting in preparation of operating budget and financial plans which support the overall objectives of the food and beverage department, as well as achieving budgeted revenues, controlling expenses and labor costs, and maximizing profitability for the outlets.

• Establishing and maintaining procedures to:

• (1) ensure the security and proper storage of liquor, bar inventory and equipment,

• (2) ensure the security of monies, credit and financial transactions,

• (3) replenish supplies, inventory, uniforms, etc. in a timely and efficient manner, and

• (4) minimize waste and breakage of glassware and supplies.

• (5) establish procedures and timeframes for conducting inventory, as well as setting par levels for supplies and equipment.

• Ensuring that all bar equipment, including but not limited to sinks, taps, blenders, cash registers, etc., is in proper operational condition and is cleaned on a regular basis, and that outlet facilities are cleaned, vacuumed, and properly stocked according to anticipated business volumes.

• Promoting teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include but are not limited to: Sales and Marketing, Catering, Banquets, Housekeeping, Maintenance and Front Office.

• Interacting with outside contacts:

• Guests – to ensure their total satisfaction

• Vendors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.

• Regulatory agencies – regarding safety and compliance matters

• Other contacts as needed (professional organizations, community groups, local media)

• Serving as the Manager on Duty

• Performing other duties as assigned including assisting bar staff with their job functions during peak periods.

What we need from you

• Experience -

• Bachelor’s degree in Hotel Management or related field, as well as sommelier and/or other beverage certifications are highly desired.

• A minimum of two years of experience in a food & beverage management role, or combination of education and experience, is required.

• Large property experience (500+ rooms) in a luxury setting is necessary, and knowledge of the San Francisco City Collective Bargaining Agreement (or similar) is preferred.

• Stamina - It can be a physical role and you’ll be on your feet most of the day, so fitness is important.

• Literacy skills - Reading and writing abilities in English are utilized consistently when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training.

• Financial acumen - You'll need extensive math skills to complete your day-to-day, as well as to review and speak to your financial results.

• Flexible attitude to shifts – you may need to work nights, weekends and/or holidays.

• Strength - This job requires ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds

• Moving about the hotel

• Handling objects, products

• Bending, stooping, kneeling

What you can expect from us

The salary range for this role is $85,000 to $100,000. This job is also eligible for bonus pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Important information :

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

• If you require reasonable accommodation during the application process, please click here .

• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.

• If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.