Description We are looking for a highly organized and detail-oriented Senior Administrative Assistant to join our team on a long-term contract basis in Alameda, California. In this role, you will provide essential technical and administrative support to ensure smooth operations and effective communication between our organization, providers, and community partners. This position requires excellent problem-solving skills, adaptability, and a commitment to delivering quality assistance to both internal and external stakeholders.

Responsibilities:

• Deliver technical assistance to providers and partners, ensuring accurate data entry and adherence to procedural guidelines.

• Manage helpdesk mailboxes by responding to inquiries, resolving issues, and escalating complex concerns to managers when needed.

• Serve as a liaison with community partners, agencies, and program participants, providing program information and administrative coordination.

• Facilitate resolution by triaging and escalating questions to relevant managers or teams as necessary.

• Assist in organizing and conducting information sessions and technical assistance office hours, including occasional evening and weekend commitments.

• Collaborate with internal teams to provide initial guidance on using the Hubbe data system and addressing common queries.

• Maintain detailed records of communications and support provided to programs and providers.

• Work closely with internal teams to address program and provider concerns effectively.

• Contribute to the development and revision of training materials, FAQs, and informational resources to improve the data reporting process.

• Perform additional administrative and program support tasks to ensure successful implementation of funding opportunities. Requirements • Three to five years of experience in administrative and project management roles.

• Associate Degree or equivalent college coursework may substitute for up to two years of experience.

• Bachelor’s Degree from an accredited university may substitute for up to four years of experience.

• Proficiency in tools such as ADP, Banner Ads, Cisco Webex Meetings, Concur, CRM, and calendar management.

• Strong communication skills and experience handling inbound calls.

• Familiarity with budget processes and organizational skills for calendar management.

• Bilingual proficiency is preferred but not mandatory.

• Availability for occasional evening and weekend work, along with the ability to travel within Alameda County as required. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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